Tulevate Career Hub
Refund Policy
Effective Date: 5 August 2026
At Tulevate, we are committed to providing valuable tools and resources to support your career journey. As our services are delivered digitally and members receive immediate access upon purchase, please read our refund policy carefully before subscribing.
Membership Subscriptions
When you subscribe to a Tulevate membership, you receive immediate access to digital content, including (where applicable):
- Job opportunities
- AI CV and Cover Letter tools
- Career resources
- Webinars
- Community access
- Application tracking tools
- Other member-only features
Because access is granted instantly, membership fees are generally non-refundable.
Cancelling Your Membership
You may cancel your membership at any time.
Your membership will remain active until the end of your current billing period, after which it will not renew.
No further payments will be taken once your cancellation has been processed.
Exceptional Circumstances
We understand that exceptional situations may arise.
Refund requests will be considered on a case-by-case basis where:
- You were charged more than once for the same subscription.
- A technical issue on our platform prevented you from accessing your membership and we were unable to resolve the issue within a reasonable time.
- We are legally required to provide a refund under applicable consumer protection laws.
Submitting a refund request does not guarantee that a refund will be issued.
Promotional & Founding Memberships
Contact Us
Founding Member pricing and promotional offers are subject to their stated terms and are non-transferable.
If you cancel a Founding Membership, you may lose access to your lifetime discounted rate. Should you choose to rejoin later, the current membership price at that time will apply.
If you believe you have been charged incorrectly or require assistance with your membership, please contact us before raising a payment dispute.
Email: hi@tulevate.com
We aim to respond to all enquiries within 2 business days.
Premium Career Services Refund Policy
Effective Date: 5 August 2026
This Refund Policy applies to all Tulevate Premium Career Services, including but not limited to:
- Premium Basic
- Premium Plus
- Premium Elite
- CV Writing Services
- Cover Letter Services
- LinkedIn Optimisation
- Interview Preparation
- Career Consultations
- Application Support
- Any other one-to-one or managed services provided by Tulevate.
1. Nature of Our Services
Premium Career Services involve personalised work carried out specifically for you.
This includes professional time, expertise, consultations, document preparation, research and application support.
As work begins shortly after payment, different refund terms apply compared with standard digital memberships.
2. Cancellation Before Work Begins
If you cancel before we have started work on your service, you may request a full refund.
Once work has commenced, this section no longer applies.
3. Cancellation After Work Has Started
Once we have started work on your order, refunds will generally not be available.
Work is considered to have commenced once we have carried out any of the following:
- Reviewed your CV
- Conducted a consultation
- Begun rewriting documents
- Started employer research
- Prepared applications
- Delivered personalised advice
- Reserved coaching time
- Begun any other personalised work relating to your service
4. Scheduled Consultations
If you need to reschedule a consultation, please provide at least 24 hours’ notice.
Where sufficient notice is provided, we will happily arrange another suitable appointment.
Missed appointments or cancellations made with less than 24 hours’ notice may be treated as completed sessions.
5. Application Support Packages
For Premium packages that include application support:
- Services cover professional support and effort, not employment outcomes.
- We do not guarantee interviews, job offers or visa sponsorship.
- Refunds will not be issued because a job application is unsuccessful or an employer does not respond.
6. CV, Cover Letter and LinkedIn Services
Once completed documents have been delivered, the service is considered fulfilled.
However, if you believe your documents do not reflect the agreed brief, we will provide reasonable revisions within 14 days of delivery.
7. Interview Preparation
Interview coaching is a professional advisory service.
Completion of coaching sessions does not guarantee interview success or employment.
Refunds are not available after a coaching session has taken place.
8. Exceptional Circumstances
Refund requests may be considered where:
- You have been charged in error.
- Duplicate payments have been made.
- Tulevate is unable to deliver the agreed service.
- We are legally required to issue a refund.
Any approved refund will be processed using the original payment method.
9. No Employment Guarantee
Premium Career Services are designed to improve your job search strategy and application quality.
We do not guarantee:
- Employment
- Interviews
- Visa sponsorship
- Salary outcomes
- Employer responses
Recruitment decisions remain entirely with employers.
10. Contact Us
If you have any questions regarding this policy, please contact:
Email: support@tulevate.com
